We want to hear from you! At Diablo View Veterinary Hospital, we value each client relationship. Will you please take a moment to complete this brief survey so that we can continue to improve our customer satisfaction and client services?

1. How many years have you been a client with Diablo View Veterinary Hospital?

2. How did you hear about our business?

3. How would you rate the overall level of service at our hospital for your most recent visit?

Very Satisfied

Somewhat Satisfied

Somewhat Dissatisfied

Very Dissatisfied

Comments on overall level of service:

4. How would you rate our overall level of appearance/cleanliness for your most recent visit?

Very Satisfied

Somewhat Satisfied

Somewhat Dissatisfied

Very Dissatisfied

Comments on overall level of appearance/cleanliness:

5. Were you able to schedule an appointment that fit your schedule?

Yes

No

6. Did you request to see a specific doctor?

Yes

No

If no, did the receptionist ask if you had a doctor preference?

Yes

No

7. Was the veterinary technician courteous during your initial consultation?

Yes

No

8. Was the veterinarian courteous and genuinely concerned with your pet's health?

Yes

No

9. Did the veterinarian explain your pet's health or illness clearly and completely?

Yes

No

10. Do you feel that your pet received quality professional care?

Yes

No

11. How would you rate the overall value received for the price you paid for your most recent visit?

Very Valuable

Somewhat Valuable

Somewhat Unvaluable

Not Valuable

Comments on overall value:

12. If your pet was hospitalized, did you receive adequate home-care instructions?

Yes

No

13. Would you recommend Diablo View Veterinary Hospital to your friends and family?

Yes

No

14. How could we improve our hospital's services?

15. If you could change anything about Diablo View Veterinary Hospital, what would it be?

16. Do you plan to continue your pets' care at Diablo View?

Yes

No

If not, please explain:

17. Which of the following pets do you own that visit Diablo View?

Dog(s)

Cat(s)

Other

18. Your Name (optional)

19. Please provide your phone number if you'd like us to contact you!